How it works
Every resolved case becomes lasting knowledge.
Each case your teams close, whether a defect, a fault, an incident or a fraud case, is stored as a Trace: one thing your organisation has learned. Synsa uses Traces to recognise the problem when it comes back, and to bring back what fixed it.
Every Trace has four parts.
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Shape
What happened and under which conditions. This is what Synsa matches on.
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Facts
The original records, linked: tickets, reports, logs, with their IDs and versions.
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Fix
What resolved it, and what the outcome was.
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Proof
Who confirmed it, and when. Only confirmed Traces are used.
Example
Same problem, new name.
Search looks for the words you type. When a part is renamed or another team describes it differently, that link breaks.
A Trace holds the shape of the problem, so the link holds too. Pick the name the new team uses and see what each one finds.
New ticket, today. The team calls the part:
How a Trace is made.
- 01 Read
Synsa reads a closed case from the system it lives in, read-only.
- 02 Distill
It writes down the shape, links the facts and records the fix.
- 03 Confirm
One of your experts confirms, edits or rejects it.
- 04 Remember
It joins the memory and is checked against every new case.
Knowledge that compounds.
Each confirmed case makes the next match better. Over time the memory holds what your company has learned across programs, sites and teams, and keeps it when people move on.
All Traces built from your data stay on your site and belong to you.
- 1,618
- real engineering issues tested
- 65.5%
- had happened before, in different words
Two vehicle programs, anonymised. Synsa recurrence study, 2025.